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Revive Care Recovery, Inc.

SMS Consent & Opt-In

Effective: April 22, 2026 Last updated: April 22, 2026

Overview

Revive Care Recovery, Inc. ("Revive") operates a HIPAA-compliant communications platform that enables healthcare clinics to send SMS messages to their existing patients for appointment reminders, care follow-up notifications, and related clinical outreach.

Each participating clinic is the sender of record for these messages. Revive acts solely as the technology platform that delivers messages on the clinic's behalf. Patients establish consent directly with their clinic at the time of patient intake.

This page contains the sample consent language used by Revive's participating clinics. This is a reference document for 10DLC carrier review, prospective partner clinics, and transparency for patients who receive messages. Individual clinics may adapt this language to reflect their specific practice name and contact details.

Sample Patient Consent Language

The following language appears in a dedicated "SMS Communications Consent" section of the patient intake form at each participating clinic. Patients provide express written consent by signing or checking the opt-in indicator.

SMS Communications Consent

I authorize [Clinic Name] to send me text messages to the mobile number I have provided, for the following purposes:

  • Appointment reminders and confirmations
  • Care follow-up notifications related to treatment I have received or initiated
  • Rescheduling assistance and availability updates
  • Non-promotional communications directly related to my care at this practice

I understand that message and data rates may apply, that message frequency will vary based on my care needs, and that consent to receive text messages is not a condition of purchase, treatment, or receiving services at this practice.

I may opt out at any time by replying STOP to any message received. I may reply HELP for assistance. For questions about messaging, I may contact [Clinic Name] at [Clinic Phone / Email].

Messages are delivered through Revive Care Recovery, Inc., a HIPAA-compliant communications platform operating under a Business Associate Agreement with this practice. Revive does not sell or share my mobile number or message content with third parties for marketing purposes. A full explanation of Revive's role and data handling is available at www.revivehs.co/privacy.html.

Mobile phone number
( ___ ) ___ − ____

I have read and I consent to receive text messages from [Clinic Name] as described above.

Patient signature
__________________________________ Date: ____ / ____ / ______
Important. Consent to receive text messages is entirely optional. Patients who decline SMS communications continue to receive care through the clinic's other communication channels, including phone and mail.

Opt-Out and Keyword Handling

Every SMS message sent through the Revive platform honors industry-standard keyword commands. Keyword responses are processed automatically and apply across all future messaging from the originating clinic.

Keyword Handling
STOP Immediately and permanently opts the patient out of all future SMS from the originating clinic. A single confirmation message is returned, after which no further messages are sent. STOPALL, END, QUIT, CANCEL, and UNSUBSCRIBE are treated equivalently.
HELP Returns an automated reply containing the clinic's contact information, the purpose of the messaging, and instructions for opting out. INFO is treated equivalently.
START Re-enrolls a previously opted-out patient, subject to the clinic's records confirming active patient status. UNSTOP is treated equivalently.

Opt-out requests are respected immediately and retained permanently. Patients who opt out will not receive further SMS communications from the originating clinic unless they affirmatively re-enroll.

Message Types and Frequency

Participating clinics use the Revive platform to send transactional healthcare communications directly related to patient care. Typical message categories include:

Message frequency varies based on the patient's individual care needs and the clinic's recall practices. Typical frequency is fewer than four messages per month, though clinical circumstances may occasionally warrant additional communication. Messages are not sent for marketing, promotions, or non-patient recipients.

Data Handling

Mobile phone numbers and consent records are maintained under a Business Associate Agreement between the clinic and Revive. Phone numbers are not sold, shared, or used for any purpose outside the specific clinic's communications with its own patients.

Message content is transmitted through Telnyx, a HIPAA-eligible SMS infrastructure provider operating under a Business Associate Agreement. Revive does not permit third-party access to patient phone numbers or message content for advertising, analytics, or resale purposes.

A complete description of how Revive collects, uses, and protects personal information is available in the Revive Privacy Policy.

Carrier and Compliance Information

Revive operates messaging campaigns under the 10DLC (10-digit long code) standard established by major U.S. wireless carriers. Revive's brand and campaign registration is maintained through The Campaign Registry (TCR) via Telnyx as the direct carrier connection.

Revive's messaging infrastructure is aligned with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA Short Code and 10DLC guidelines, and the Health Insurance Portability and Accountability Act (HIPAA) with respect to the handling of Protected Health Information.

Contact

For questions about messaging from a specific clinic, patients should contact that clinic directly using the contact information in the original enrollment form or any received message.

For platform-level questions about Revive's role in healthcare SMS delivery:

Revive Care Recovery, Inc.
Email: compliance@revivehs.co
General inquiries: caleb@revivehs.co

Last reviewed April 22, 2026